f5777 Terms and Conditions

1 Introduction and Acceptance

f5777 (referred to hereinafter as the "Platform", "we", or "Company") provides online betting and live casino services for users in Bangladesh. These terms and conditions form a legally binding agreement between you (the "User" or "Member") and f5777.

This document operates under Bangladesh Standard Time (BST, UTC+6). In addition to these terms, our Privacy Policy and Responsible Gambling Policy also apply as part of your use of the platform.

f5777 reserves the right to modify these terms and conditions at any time. Continued use of the platform after updated terms are published will be taken as your acceptance of those changes.

2 Account Registration and Verification

To open an account with f5777, you must provide accurate, complete, and up-to-date personal information. The following conditions must be met:

• Only one account is permitted per person. Opening multiple accounts is strictly prohibited.
• The name, address, and other details provided at registration must match your valid government-issued ID.
• f5777 may request a government-issued ID or other documents for identity verification at any time.
• Providing false information will result in immediate account closure, and any winnings may be forfeited.
• Withdrawals may be put on hold until verification is complete.

3 Age Limit and Eligibility

By registering or logging in to the platform, you confirm that you are at least 21 years of age. f5777 may request proof of age at any time and reserves the right to immediately close the account of any underage user.

In addition, the following individuals are considered ineligible to use f5777:

• Persons who have been ordered by a court or authority to refrain from gambling.
• Those who have voluntarily added themselves to a Self-Exclusion list.
• Those whose accounts have previously been closed by f5777.
• f5777 employees and their immediate family members.

4 Account Security and Responsibility

Keeping your account secure is entirely your own responsibility. Please strictly follow these guidelines:

Password Protection

Use a strong and unique password. Never share your login details with anyone else. If your password is lost or you suspect it has been stolen, notify our support team immediately.

Unauthorized Access

Any unauthorized access to your account must be reported to f5777 immediately. Until that point, f5777 will not be held responsible for any transactions made from the account.

Account Transfer

Selling, transferring, or allowing another person to operate your account is strictly prohibited. The account must always be used only by the registered owner.

5 Deposits, Withdrawals and Payments

Deposits

The minimum deposit amount at f5777 is ৳200 (by any method). We support the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

All deposit transactions are secured via SSL encryption. Funds deposited must come from a payment method registered in the name of the account owner; third-party deposits are prohibited.

Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. However, this time may be longer during identity verification or security review.

• The account must be fully verified before a withdrawal request can be made.
• It is recommended that the deposit method and withdrawal method be the same.
• If any irregularity is suspected in the account, f5777 may temporarily suspend withdrawals.
• Bonus funds cannot be withdrawn until the bonus wagering requirement has been completed.

6 Bonuses and Promotional Offers

f5777 offers various bonuses and promotions for both new and existing members. Each offer has its own terms, but some general rules are outlined below:

Welcome Bonus

First-time depositors are eligible to receive a 200% first deposit bonus of up to ৳10,000. A 25x wagering requirement applies to this bonus.

• The bonus applies to the first deposit only and can be received once.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be completed first.
• If bonus abuse is detected, f5777 may forfeit the bonus and any associated winnings.

VIP Cashback Program

The f5777 VIP program has 4 tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

Members can advance to higher VIP tiers through regular and active play. Cashback is added to members' accounts every Monday.

7 Betting Rules and Outcomes

All bets placed on f5777 are final and cannot be changed except in the case of a technical error. The following general betting rules apply:

Sports Betting

• Bet outcomes are determined only after official results are published.
• If a match is cancelled or postponed, the stake for that bet will be refunded.
• In the case of live betting, if a bet is placed incorrectly due to delayed information, f5777 reserves the right to void that bet.
• If suspicious or unusual betting patterns are detected, the outcome will be determined after an investigation.

Casino Games

• All casino games are operated by an approved random number generator (RNG).
• If a game is interrupted due to software failure or loss of internet connection, the outcome will be determined according to the game's server logs.
• If a technical error is found in any game, f5777 may void the result of that game.

8 Prohibited Activities

The following activities are strictly prohibited on the f5777 platform and may result in account closure and legal action:

• Fraud and Manipulation: Any form of fraud, exploiting software bugs, or system manipulation.
• Bonus Abuse: Withdrawing funds by circumventing bonus terms through multiple accounts or any other means.
• Money Laundering: Using the platform for the purpose of laundering or transferring illegal funds.
• Bots and Automation: Placing bets using automated software, bots, or automated scripts.
• Collusion: Secretly coordinating with other players to gain an unfair advantage.
• Third-Party Payments: Making deposits or withdrawals using a payment method not registered in your own name.
• Underage Use: Allowing or assisting persons under the age of 21 to use the platform.

9 Limitation of Liability

f5777 makes every effort to operate a safe and reliable platform. However, f5777's liability is limited in the following cases:

• Any loss caused by the user's internet connection being interrupted.
• Temporary service disruptions due to unavoidable circumstances (natural disasters, cyberattacks, etc.).
• Financial losses caused by the user's own negligence or error.
• Any issues arising from faults in third-party software or devices.

In any situation, f5777's maximum liability will be limited to the amount wagered in that specific transaction.

10 Privacy and Data Protection

f5777 gives the highest priority to protecting users' personal information. Detailed information on how we collect, use, and protect data can be found on our Privacy Policy page.

• Your personal information is not sold to third parties.
• All data is transferred and stored via SSL encryption.
• Information may be shared with authorities where required to meet legal obligations.
• Documents collected for account verification are stored securely.

11 Account Closure and Suspension

Closure by the User

Any member may request to close their account at any time. In such cases, the available balance in the account will be made available for withdrawal. A self-exclusion request may also be made as part of responsible gambling.

Closure or Suspension by f5777

f5777 may temporarily suspend or permanently close any account for the following reasons:

• If a violation of these terms and conditions is detected.
• If evidence of fraudulent activity is found.
• If money laundering or other illegal activity is suspected.
• If age or identity verification fails.
• In cases of prolonged inactivity (more than 12 months).

If an account is closed due to a breach of terms, bonuses and bonus-related winnings may be forfeited. However, any remaining valid deposit funds will be returned after appropriate verification.

12 Dispute Resolution

If you have an objection regarding a bet outcome or any account-related matter, it will be resolved through the following process:

• Step 1: Submit your complaint to our live chat or email ([email protected]) within 7 days of the incident.
• Step 2: Our support team will review the complaint and provide an initial response within 72 hours.
• Step 3: Complex matters will be escalated to our senior team and a final decision will be communicated within 14 business days.

The relevant funds may be temporarily held during an ongoing dispute. f5777's final decision will prevail in the resolution of all disputes.

13 Changes to Terms and Conditions

f5777 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified via their registered email or on the platform in the event of significant changes.

Continued use of the platform after changes to the terms and conditions will be considered as your acceptance of the updated terms. It is therefore advised that you visit this page from time to time.

14 Contact & Support

If you have any questions or uncertainties regarding these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali)

Our support team is available seven days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST).

For assistance with responsible gambling, please visit our Responsible Gaming page.